Healthcare Training


1. Human Factors in Healthcare

By combining experience in both aviation and medicine with an in-depth knowledge of Human Factors, zeroharm solutions is in a unique position to offer a bespoke, evidence-based training course that is tailored to the proposed participants. Topics may include:

  • The rationale for Human Factors training in healthcare
  • Error and error management
  • Information processing, workload and decision-making
  • Fatigue and fatigue risk management
  • Communication
  • Teamwork and leadership
  • Conflict resolution

2. Organisational Safety Culture and Human Factors in Healthcare

This bespoke course is tailored to the proposed participants and may include:

  • Safety Culture
  • Resilience
  • Error, Error Management and Systems Thinking
  • Just Culture
  • Organisational decision-making
  • Fatigue Risk Management
  • Leadership
  • Conflict Resolution

3. Threat and Error Management in Healthcare

Threat and Error Management (TEM) is a concept that was developed for use in aviation. Based on the idea that mismanaged threats lead to errors and mismanaged errors lead to unsafe situations, TEM looks at how individuals and teams can break this chain, ideally at as early a point as possible. This course presents the principles of TEM and demonstrates how they can be applied in a healthcare environment.